ShippingReturns

Shipping & Returns

Shipping Policy

ABSOLUTELY NO ORDERS OUTSIDE THE UNITED STATES!

All orders are shipped via UPS Ground Only or Drop-Shipped from our vendors.

UPS picks up and delivers packages Monday thru Friday only. This means that if you place an order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the package has been picked up from our warehouse. This means that if you place an order at 3:00 p.m. Pacific Standard time, we will process and pack your order immediately, but UPS will probably have already picked up for the day, which means that your order will be picked up the following Monday (assuming Monday isn't a holiday), and delivered to you 2 days later (in this case, Wednesday). This is the case with every company that doesn't personally drive the package to your doorstep. So, in short, if your order doesn't arrive as quickly as you had expected, it doesn't mean that we are not doing everything possible to expedite your order. We really are! If you have any questions about how long it will take for you to receive your order, please call us at 626-294-9071.

Most orders are shipped the same day or the next day, depending on what time we receive the order. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we will have the item drop-shipped directly from our vendors. If we do have an item that you ordered shipped directly from the vendor, you may receive your order in two separate shipments instead of the order arriving complete. The bottom line is that we value your business and we will do everything possible to ensure that your order gets to you as quickly as possible.

If we are out of an item that you ordered, we will attempt to contact you. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order.

Our shopping cart is linked directly with UPS and will automatically calculate the shipping cost based on weight, distance, and the type of service that you specify during checkout. It does not take into account the fact that we may place multiple items in the same box in order to save you on the shipping cost. It also does not take into account the fact that some items are oversized and may cost extra to ship. Please be advised that rather than overcharging some customers and undercharging others, we may adjust the shipping charge when we process your order. On rare occasions, this may result in a second charge, or, in most cases, a credit to your account. Please understand that this only because there are no shopping cart systems available that can take into account the exact dimensions of the more than 3100 items we sell and how those items can be combined to fit into one or more boxes. Keep in mind that most companies end up over-charging their customers for shipping because of this.

Please understand that when you choose Next Day, 2nd Day or 3 Day shipping, this means from the day the order leaves the warehouse. Keep in mind that it takes us time to gather your order and get it ready for shipping, but we promise to do it as fast as humanly possible!

Our Online Store offers the following shipping services:

UPS:
Ground (U.S. Only)

To place an order by phone: Simply call our retail store direct at 626-294-9071

Returns Policy

Advanced Hydroponic Supplies offers a 30-day return policy on UNOPENED or DEFECTIVE items purchased through our website or retail store, with the following exceptions:

Special Order items may or may not be returnable. If they are, they will be subject to a restocking fee of between 10-20%, assuming they are in new condition and unopened. The manufacturer warranty, if applicable, however, will still apply and the item will still be repaired or replaced if there is an issue during the warranty period. If an item is considered a Special Order item, it will be clearly stated in the item details. We encourage customers to contact us to find out the exact return policy on these items before purchasing them to avoid any potential problems that may occur.

Any liquid nutrient, enhancer, or other additive that has a broken seal or that may have been altered or tampered with will NOT be eligible for return. NO EXCEPTIONS!

Defective Items: During the 30-day return period, any defective items will be handled by Advanced Hydroponic Supplies, After the 30-day return period, refer to the manufacturer's warranty. If an item is returned to Advanced Hydroponic Supplies as defective, and it is determined that there was nothing wrong with the product, than you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty.

Items That Arrive Damaged: If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.

Shipping costs on ALL Non-defective returns and exchanges will be the customer's responsibility. To avoid any misunderstanding please call us for exact case by case instructions. Advanced Hydroponic Supplies values your patronage and we will make every reasonable attempt to keep you satisfied.

Policies, item availability, and prices are subject to change without notice. In a continual effort to improve the products we sell, specifications, as well as product images, are subject to change. We are not responsible for any typographical errors or mistakes on this website.